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Order Info

Your order

You will receive an order confirmation when ordering as well as an email when the products are shipped. These are automatic mailings that can end up in spam or junk email folders, so check there if you haven't received the order confirmation. Also double check that the email address is written correctly when ordering.

If you have just ordered and want to change something, use the link in the order confirmation email and cancel the order immediately. Then you can go back to the order and change what you want and place a new order. Orders are usually handled fast, and by the time we read an email about changes, it's often too late.

Don't worry, be happy

We want you to be 100% happy with your order, if you're not, just use our

30-day return guarantee

Simply return your product within 30 days of receipt. Whether it doesn’t fit you, suit you or it’s not what you expected. You can choose from the following options:

  • Exchange for a new product
  • Exchange for a voucher to be redeemed towards your next order
  • Refund of your product cost as long as the product was not designed specifically for you

Before you send the product back, please check your confirmation email and contact our Customer Service.

sprd.net AG are responsible for all orders. Check the Help Center for further information, including terms and conditions.

Shipping times

See checkout for updated delivery dates. Make sure you provide complete and correct payment information and delivery-/billing addresses to ensure speedy delivery. Also be sure uploaded designs do not infringe on copyrights

See checkout for different shipping options and shipping prices for your country

How to avoid returns

A few tips to make sure you are happy with your order.

Check your order confirmation straight away

Check the order confirmation and make sure everything is correct. If not, use the link in the confirmation email and cancel the order immediately. You can then go back to your order, change it and place it again.

Calculate with a buffer period

Sometimes you get cool last minute ideas. Make sure you have enough buffer to make the birthday, wedding anniversary, etc. If you need something super fast, use the Express Option to get your order as fast as possible.

Use the size chart

Click the product details in the designer to check the size chart, clothes are measured on a flat product. If you haven't ordered the product before, use the chart and compare with your own clothes.

Volume orders

If you're not familiar with the product/sizing, it's a good idea to order one item first to make sure it's as expected, instead of having 50 products with the wrong size or fit.

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